Shipping Policy

Address change/reshipment

If the shipping address needs to be changed after the order has been processed, the carrier will charge a return fee to update the shipping address.

If a change of address is requested, we will contact you by email to advise the carrier of the amount of the fee. If we do not receive confirmation of the fee and address change, we will retain the address originally entered during the checkout process.

Please note that if the carrier attempts to deliver the item to the original address but is unable to deliver it, a redelivery fee may apply in addition to any return postage.

Call Before Shipping

If you request a free “Pre-Shipping Call,” the carrier will contact you approximately 24 hours before your order is expected to arrive to schedule a delivery appointment. To do so, please use the phone number provided at checkout. Selecting this option may add an additional day to the shipping time of your order, and only applies to items in your order that are shipped via a carrier. Typical delivery window is 6 hours; this may vary by carrier and shipping destination.

Private deliveries require a call prior to delivery, and businesses with irregular hours are recommended (delivery hours are Monday-Friday, 8am-5pm). “Call Before Delivery” is only available for carrier-delivered items in your order.

If a delivery cannot be completed because “Call to Ship” is not selected at checkout, the carrier may charge a re-delivery fee to try the delivery again. In these cases, we will contact you by email to advise of the fee and may charge the card on file to avoid additional charges to the operator.

Access restricted business addresses

Additional charges may apply when shipping to locations with limited access, such as universities, prisons, military bases, or country clubs.

Damaged/Lost/Missing Items – Carrier

If an item or packaging is damaged or missing, or if you have any doubts about possible damage, you must do the following:

• Clearly indicate on the delivery note before signing
• Keep a copy of your delivery note
• Contact us within 2 working days
• Save damaged packaging materials for inspection
• Take pictures of damaged items and packaging

Although our warehouse takes great care to pack each order for shipment, damage can occur in transit. In the event of damage, we must contact the shipping company for compensation. By signing the delivery note, you accept responsibility and title to the goods under the stated conditions. We cannot guarantee any compensation if your goods are damaged in whole or in part and you do not indicate this on the delivery note. Signing the delivery note without damage marks means that you have received the goods in an acceptable condition.

In rare cases, our carrier may lose the shipment. In these cases, finding your item is our top priority and we will work with the carrier to do so. Dock inspection with the carrier takes approximately 3-5 business days. If your shipment is found, we will continue shipping to your location. If it is deemed lost, we will work with you to find a satisfactory solution.

For more information, watch this informative video on Common Carrier shipments.

Damaged/Lost/Lost Items – Ground

After receiving your order, check for damaged, missing or missing items. If any part of your order is missing or damaged, please save the item and packaging and contact us within 5 business days of receipt so we can find a solution for you. We can request damage pictures to assist with this process.

It is your responsibility to check the internal temperature of refrigerated and frozen products immediately after delivery to ensure they are received at food-safe temperatures in accordance with United States Department of Agriculture (USDA) guidelines. If you have any questions about the temperature or condition of your shipment, please contact us within 1 business day of the shipment’s original ETA. After receiving your shipment, it is your responsibility to properly store or dispose of the item to ensure food safety.

Shipping Time 

Our warehouse is designed to process and prepare orders for dispatch within 1-3 business days. Most products are shipped from one of our warehouses within the United States. However, as some items are shipped directly from the manufacturer, delivery times may vary. Major carrier deliveries typically take 1 to 12 business days to deliver, depending on how close you are to the shipping location. Ground shipping usually takes 1 to 7 business days in United States. If your delivery time is during the holiday, please add an extra delivery day. Our warehouse has the following public holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving. Shipping lines may observe additional public holidays. All standard ground delivery times and primary carrier shipping are estimates and not guaranteed.

These orders must be placed by 2pm. EST is for same day shipping and is only available on weekdays (Mon-Fri). Shipping cut-off times may vary for orders shipped directly from the manufacturer. Next day and next day orders received after 2pm. EST is processed on the next business day.

Shipping And Handling

Our shipping and handling charges include the cost of handling, handling, packaging and delivering your order. These tariffs vary depending on whether you are a private customer or a business customer. To ensure proper shipping and handling charges are charged to your purchase, you must select “Personal” or “Commercial” in your shopping cart. Your final shipping and handling charges are calculated by entering your shipping destination and customer type at checkout. We use this information to determine the most efficient carrier for your order based on our warehouse location, your shipping address, and shipping charts provided by our carrier partners.

Warehouse Pickup and Customer Shipping Accounts

All orders placed through Rodneye are shipped to their destination via a commercial carrier. For safety, insurance and logistical reasons, customers cannot pick up their goods from our warehouse. Due to the large number of orders we process every day, we are unable to use the customer’s shipping account number.