Return & Refund Policy

Restocking Fee

A restocking fee will be deducted from your return credit to cover the cost of processing the item for restocking. This fee is 20% of the project cost for commercial locations and 30% for residential locations.

Returns for commercial and private customers

With few exceptions, all regular stock products can be returned within 30 days of receipt, provided the product is unused and in its original packaging. We do not accept returns of consumables and customizable products. Likewise, not all special order products or products shipped directly from the manufacturer (“Drop Items”) can be returned.

With the exception of original payment by wire transfer, check, ACH, or lease (each “Alternative Payment Method”), a refund will be issued to the original payment method upon receipt and inspection of all returned products. If you paid with another payment method, your refund will be in the form of a store credit. You will also receive a refund as a store credit if we are unable to process the return using your original payment method (for example, if your credit or debit card is on hold).

All return requests for Special Order or Dropshipping products must be made through our Customer Solutions Specialists. Click here to learn how to create a return.

Consumables Return

We do not accept returned consumables. This allows us to ensure products are easy to use, authentic and have a reasonable shelf life.